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Frequently Asked Questions |
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Which payment methods are
available on this site?
Is it safe to use my credit card
over the Internet?
How long will it take for creditors to approve my
purchase?
How much does shipping cost?
Will I be charged sales tax?
How are orders packaged?
Can I order gift certificates?
Do you offer gift messages or
gift wrapping?
Why was my order was cancelled?
What if my order gets lost or
damaged in shipping?
If I am purchasing a gift for
someone, will they know how
much I paid?
Can I have my order shipped to a
P.O. Box?
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How do I find out about special items, upcoming promotions, etc.?
How do I contact you if I have a question?
What if
I can't find exactly what I'm searching for?
Product Guarantee
How
can I be sure of the quality of the items I order?
How
do I return or exchange products?
How long
will it take to receive my exchange order?
How
do I pay additional charges if I choose an exchange...etc.?
Will
I incur additional shipping charges if I request an exchange?
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Which
payment methods are available on
this site?
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You can
pay for your order using your
American Express, Visa, MasterCard, Discover Card,
and Paypal. At the present
time, we are unable to accept
payment using a credit card with a
billing address outside of the
United States or issued from a bank
outside of the United States. Please
be sure to provide your exact
billing address (the address your
credit card provider has on file for
the card you use) when completing
your order. Incorrect information
may cause a processing delay. |
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Is it
safe to use my credit card over the
Internet?
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We use
the latest Internet security
technology to protect your credit
card information (the Secure Socket
Layer system). This system is
compatible with both the Netscape
and Internet Explorer web browsers
and ensures that your credit card
number is protected and cannot be
viewed by outside parties. |
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How
long will it take for creditors to
approve my purchase?
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Major
credit cards (i.e., Visa,
MasterCard, Discover and American
Express) should be authorized within
24 hours. Credit card orders placed
after 5:00 p.m. Eastern Time,
Thursday through Sunday, should be
authorized by the following Tuesday. |
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How
much does shipping cost?
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Shipping charges vary depending on
the shipping method you select. Our
standard shipping is $6.95.
Merchandise orders over $75 will
receive Free Standard
Shipping as a complimentary upgrade.
With Standard Delivery your order is
estimated to arrive within 5 to 10
business days. To receive your
delivery in a timelier manner you
may choose Express Delivery for
$9.95. With Express Delivery, your
shipment should arrive within 2 to 3
business days. Because some items
are special order and may be out on
backorder, it will take 1 to 2
weeks for delivery, they cannot be
shipped via Express Delivery.
Pending credit approval and item
availability, the item(s) will ship
within 24 hours from date of order.
We are currently unable to ship
outside the United States |
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Will I
be charged sales tax?
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Sales
tax is applied to all orders shipped
in the state of Florida. We are
required by law to collect and
submit sales tax in states in which
we have a physical presence. |
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How are
orders packaged?
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Each
piece is displayed in an attractive
package. All items are placed within secure packaging to
guarantee the safety of your
purchase while in transit. |
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Can I
order gift certificates?
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At the
present time, our site is unable to
issue or accept gift certificates.
Please check back with us soon, as
we are working to make them
available in the near future. |
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Do you
offer gift messages or gift
wrapping?
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Yes. If
you are sending a gift, we can add
that special touch! We will enclose
a personalized gift message with
your order for no additional charge.
For just $3.95, we can also send
your gift in one of our gift boxes.
Just click the checkbox under "Gift
Box Services" on step 3 of checkout.
You will then be asked to either
include your message and/or select
the gift box for each individual
item. |
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Why was
my order cancelled?
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We
reserve the right to cancel any
order due to, but not limited to:
failed credit authorizations, site
related malfunctions, improperly
stated pricing and discounts. |
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What if
my order gets lost or damaged in
shipping?
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If
there are any issues with a
shipment, contact our Customer
Service Department immediately via
Contact Us
or call (301) 442-5595, Monday - Friday 8:00am to 11:00pm
and Saturday - Sunday 1:00pm to
11:00pm Eastern Time. |
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If I am
purchasing a gift for someone else,
will they know how much I paid?
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No.
Only the billing address will
receive an invoice with the prices
on it. An invoice without the prices
will be sent with an order being
shipped to a different address other
than the billing address. |
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Can I
have my order shipped to a P.O. Box?
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No, we
do not ship to post office box. |
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How do
I find out about special items,
upcoming promotions and other
events?
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The
best way to stay informed about
updates to our site is to sign up
for our e-mail registry program in
the box listed on the footer of this
page. We will notify you of
all specials, what's new, and
upcoming promotions via
e-mail. |
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How do
I contact you if I have a question?
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You
may
Contact Us
or call
301-442-5595,
Monday - Friday 8:00am to 11:00pm
and Saturday - Sunday 1:00pm to
11:00pm Eastern Time. You may also
write to us via the address
below. |
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What if
I can't find exactly what I'm
searching for?
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We try
to feature a vast selection of
exciting items, designed to suit a wide variety of
personal tastes. And, we're
continuously adding new styles and
designs every week. However, if you
cannot find the exact item you are
looking for, please
Contact Us or call
301-442-5595,
Monday - Friday 8:00am to 11:00pm
and Saturday - Sunday 1:00pm to
11:00pm Eastern Time. You may also
write to us via the address
below. |
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Product
Guarantee
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We
stand behind every purchase with our
Guarantee Of 100% Satisfaction. If
you are not completely satisfied
with any item you order, we will
either replace it or provide you
with a full product refund within 14
days of your order, excluding
shipping and handling. |
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How can
I be sure of the quality of the
items I order?
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We have
a professional staff of qualified
product development specialists, as
well as a certified gemologist, who
ensure that the items we sell are of
the highest quality and accurately
described. |
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How do
I return or exchange products?
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Our
return policy is simple. You may
return any item for an exchange or a
refund of the purchase price within
14 days of receiving your order,
must be accompanied with the
original invoice/receipt. Simply
indicate the reason for your return,
include the packing slip with your
return, and wrap the package
securely. Please note any items
returned for exchange on the
"exchange form" located on the lower
right portion of your invoice. For
your protection, we recommend that
you use UPS or Insured Parcel Post
for shipment. If you do not have
your packing slip, please indicate
the order number on a separate piece
of paper and send the package to the
following address below. |
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Refunds |
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We will
notify you via e-mail of your refund
once we have received and processed
the returned item. Please note that
we will refund shipping costs only if
the return is a result of our error. |
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How
long will it take to receive my
exchange order?
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Once we
receive the returned item(s), you
should receive your exchange order
within 7-10 business days. |
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How do
I pay additional charges if I choose
an exchange item that is more
expensive than my original item?
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Once
you complete our
Mail/Fax Order form,
sign and fax to us, you will then
authorize us to charge the
difference to the
original credit card that was
presented. |
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Will I
incur additional shipping charges if
I request an exchange?
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We do
not charge additional shipping and
handling charges on exchange orders.
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