Frequently Asked Questions

 

ORDERS

   Which payment methods are available on this site?

   Is it safe to use my credit card over the Internet?

   How long will it take for creditors to approve my purchase?

   How much does shipping cost?

   Will I be charged sales tax?

   How are orders packaged?

   Can I order gift certificates? 

   Do you offer gift messages or gift wrapping?

   Why was my order was cancelled?

   What if my order gets lost or damaged in shipping?

   If I am purchasing a gift for someone, will they know how much I paid?

   Can I have my order shipped to a P.O. Box?

 

 

WEBSITE

   How do I find out about special items, upcoming promotions, etc.?

   How do I contact you if I have a question?

   What if I can't find exactly what I'm searching for?

 

PRODUCTS

   Product Guarantee

   How can I be sure of the quality of the items I order?

 

REFUNDS AND EXCHANGES

   How do I return or exchange products?

   How long will it take to receive my exchange order?

   How do I pay additional charges if I choose an exchange...etc.?

   Will I incur additional shipping charges if I request an exchange?

Which payment methods are available on this site?

You can pay for your order using your American Express, Visa, MasterCard, Discover Card, and Paypal. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.

 

Is it safe to use my credit card over the Internet?

We use the latest Internet security technology to protect your credit card information (the Secure Socket Layer system). This system is compatible with both the Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties.

 

How long will it take for creditors to approve my purchase?

Major credit cards (i.e., Visa, MasterCard, Discover and American Express) should be authorized within 24 hours. Credit card orders placed after 5:00 p.m. Eastern Time, Thursday through Sunday, should be authorized by the following Tuesday.

 

How much does shipping cost?

Shipping charges vary depending on the shipping method you select. Our standard shipping is $6.95. Merchandise orders over $75 will receive Free Standard Shipping as a complimentary upgrade. With Standard Delivery your order is estimated to arrive within 5 to 10 business days. To receive your delivery in a timelier manner you may choose Express Delivery for $9.95. With Express Delivery, your shipment should arrive within 2 to 3 business days. Because some items are special order and may be out on backorder, it will take 1 to 2 weeks for delivery, they cannot be shipped via Express Delivery. Pending credit approval and item availability, the item(s) will ship within 24 hours from date of order.  We are currently unable to ship outside the United States

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Will I be charged sales tax?

Sales tax is applied to all orders shipped in the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.

 

How are orders packaged?

Each piece is displayed in an attractive package. All items are placed within secure packaging to guarantee the safety of your purchase while in transit.

 

Can I order gift certificates?

At the present time, our site is unable to issue or accept gift certificates. Please check back with us soon, as we are working to make them available in the near future.

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Do you offer gift messages or gift wrapping?

Yes. If you are sending a gift, we can add that special touch! We will enclose a personalized gift message with your order for no additional charge. For just $3.95, we can also send your gift in one of our gift boxes. Just click the checkbox under "Gift Box Services" on step 3 of checkout. You will then be asked to either include your message and/or select the gift box for each individual item.

 

Why was my order cancelled?

We reserve the right to cancel any order due to, but not limited to: failed credit authorizations, site related malfunctions, improperly stated pricing and discounts.

 

What if my order gets lost or damaged in shipping?

If there are any issues with a shipment, contact our Customer Service Department immediately via Contact Us or call (301) 442-5595, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 1:00pm to 11:00pm Eastern Time.

 

If I am purchasing a gift for someone else, will they know how much I paid?

No. Only the billing address will receive an invoice with the prices on it. An invoice without the prices will be sent with an order being shipped to a different address other than the billing address.

 

Can I have my order shipped to a P.O. Box?

No, we do not ship to post office box.

 

How do I find out about special items, upcoming promotions and other events?

The best way to stay informed about updates to our site is to sign up for our e-mail registry program in the box listed on the footer of this page.  We will notify you of all specials, what's new, and upcoming promotions via e-mail.

 

How do I contact you if I have a question?

You may Contact Us or call 301-442-5595, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 1:00pm to 11:00pm Eastern Time. You may also write to us via  the address below.

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What if I can't find exactly what I'm searching for?

We try to feature a vast selection of exciting items, designed to suit a wide variety of personal tastes. And, we're continuously adding new styles and designs every week. However, if you cannot find the exact item you are looking for, please Contact Us or call 301-442-5595, Monday - Friday 8:00am to 11:00pm and Saturday - Sunday 1:00pm to 11:00pm Eastern Time. You may also write to us via  the address below.

 

Product Guarantee

We stand behind every purchase with our Guarantee Of 100% Satisfaction. If you are not completely satisfied with any item you order, we will either replace it or provide you with a full product refund within 14 days of your order, excluding shipping and handling.

 

How can I be sure of the quality of the items I order?

We have a professional staff of qualified product development specialists, as well as a certified gemologist, who ensure that the items we sell are of the highest quality and accurately described.

 

How do I return or exchange products?

Our return policy is simple. You may return any item for an exchange or a refund of the purchase price within 14 days of receiving your order, must be  accompanied with the original invoice/receipt.  Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Please note any items returned for exchange on the "exchange form" located on the lower right portion of your invoice. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address below.

 

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we will refund shipping costs only if the return is a result of our error.

 

How long will it take to receive my exchange order?

Once we receive the returned item(s), you should receive your exchange order within 7-10 business days.

 

How do I pay additional charges if I choose an exchange item that is more expensive than my original item?

Once you complete our Mail/Fax Order form, sign and fax to us, you will then authorize us to charge the difference to the original credit card that was presented.

 

Will I incur additional shipping charges if I request an exchange?

We do not charge additional shipping and handling charges on exchange orders.

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9713 Leatherfern Terrace, Suite C  I  Gaithersburg, Maryland 20886  I  Phone:  (301) 987-0529  I  Fax:  1-888-382-0885

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